Results & experience
These achievements come from my previous CTO role in an established retail and wholesale business. They show the scale of responsibility and practical delivery experience I bring to BCP Web.
I led technology across four online stores and two warehouses, working with the owner, staff and external suppliers. The work connected the buying experience to stock, accounts, picking, dispatch and the infrastructure supporting the business.
Each example below explains my involvement, what changed and the recorded outcome. The £10.9m figure is annual online transaction value supported by the digital operation; hosting savings are annualised; the automation result describes staff capacity released and redeployed.
| Area | Recorded result |
|---|---|
| Operational automation | Manual work equivalent to three full-time roles removed, with staff redeployed. |
| Ecommerce operation | £10.9m online transaction value across four stores in the twelve months to 22 September 2026. |
| External hosting expenditure | 63% reduction, from £5,400 to around £2,000 per month; approximately £40,800 annualised savings. |
| Customer feedback | 95% of website-specific ratings at 9/10 or 10/10 in a wholesale survey with more than 120 responses. |
Historical career achievements. Client outcomes depend on the starting operation and the improvements implemented.
When growing sales create more administration, warehouse work and customer queries, the website and the operation need to be considered together. I can understand the connected picture, identify what should change first and help deliver it.
The £1,500 Ecommerce & Operations Audit gives you an evidenced improvement plan with practical recommendations. You can act on it with your team or agency, or commission me to implement the work. If you already have a clear project, we can discuss that directly.
3 roles
In my previous CTO role, I connected warehouse and administrative workflows with bespoke tools and integrations. The automation released staff capacity, and all three people moved into other roles in the business.
Explore automation that released staff capacity£10.9m
In my previous CTO role, I built and led the digital operation connecting four retail and wholesale stores with the systems and teams behind every order.
Explore connected ecommerce at scale63%
In my previous CTO role, I reviewed the application and trading demand, led a hosting migration and changed how capacity was used. External hosting expenditure fell by approximately 63%.
Explore 63% lower hosting costsTalk directly with Tom Turner
Tell me about the workload, costs or sales opportunities you want to tackle. We’ll discuss the operation and useful directions in a free 30–45 minute discovery meeting.
Free discovery · usually 30–45 minutes · directly with Tom.
Technology for good
Have a charitable technology project in mind? As a new Nominet member, Serallo must complete 12 months’ membership before we can apply through Members’ GiveHub. We’re welcoming ideas now.
