Pricing & Process

Understand the opportunity. Agree the work. Make progress.

Start with a free conversation about your business. We can use the £1,500 Ecommerce & Operations Audit to establish the whole picture, or agree a focused project when you already know what needs doing.

Free30–45 minutes

A useful first conversation, at no charge

I prefer to meet at your premises, see a little of the operation and hear what you want to improve. I share relevant experience, point out visible opportunities and explain how a change might work for your business. We can also meet online.

You leave with a clearer direction, and we agree whether an audit or a defined project is the best next step.

Request a free discovery meeting

Fixed-price audits

Get the whole picture before deciding what to change

The Ecommerce & Operations Audit is my recommended starting point when the opportunities span sales, staff, workflows and systems. The smaller Website Audit is available for a brief limited to the customer experience online.

Online sales, workflows & connected systems

Preparation + on-site review

Ecommerce & Operations Audit

£1,500one-off audit fee

Understand what is holding the business back, and what to change first.

I review your website, observe the operation and talk with the people doing the work. I connect what happens online with order handling, fulfilment, customer support and running costs, then build a practical improvement plan.

  • Find the causes across the business

    Follow the customer journey and the work behind each order, including the delays, repeated tasks and handovers between teams.

  • Identify commercial opportunities

    Assess visibility, conversion, order value, automation, service quality and the technology costs affecting your margin.

  • Know how to move forward

    An evidenced report with priorities, recommended approaches, dependencies, estimated benefits and practical implementation steps.

One business, one website. Report, findings walkthrough and local travel included.

Discuss the £1,500 audit

For established businesses ready to improve how they sell and operate.

Website & customer experience

Remote review

Website Audit

£495one-off audit fee

A focused review of how well your website turns visitors into customers.

I test one website on desktop and mobile, following real routes through product discovery, product information, basket, checkout or enquiry. You receive specific findings and practical recommendations.

  • A hands-on customer journey review

    Navigation, search, merchandising, delivery information and the steps involved in buying or getting in touch.

  • Device-specific problems and missed opportunities

    Customer friction, performance issues, unclear information and opportunities to improve conversion or order value.

  • A usable action report

    Evidence, priorities, recommended changes and next steps for your team, agency or a project with me.

One website. Written report and findings walkthrough included.

Discuss the £495 website audit

A smaller starting point when the brief is limited to the website.

Investigation by Tom Turner

Written report and findings walkthrough

Your choice of implementation partner

These are total audit fees, with no VAT added. Payment is made in advance. The £1,500 audit includes travel within Dorset and through to Southampton.

Inside your report

The reasoning, the priorities and the route to improvement

The report shows how the operation fits together, where the problems begin and which changes are worth making. Recommendations explain the proposed approach and practical next steps, with evidence and assumptions made clear.

01An owner’s view of the priorities
An executive summary, current-state assessment and process maps showing the most significant issues and opportunities.
02Evidence behind the findings
Observations, records and data explaining what happens, how often and what it means for customers, workload or costs.
03A considered business case
Estimated benefits, effort and cost ranges where supportable, with dependencies and areas needing further investigation.
04An actionable roadmap
Recommended approaches, implementation steps, priorities and measures to establish whether the work delivers the intended improvement.

The report is usually ready within a few days of your visit. One findings walkthrough is included to explain the recommendations and discuss the next steps.

BCP WebIllustrative report extract

Order release / Fulfilment / Customer support

Give each team a reliable order to work from.

The finding
In this example, finance confirms payments manually, the warehouse prints orders before all changes have arrived, and packers enter shipment details again. Teams work from different versions of the same order.
The business impact
Orders wait for checks, pickers handle stale instructions, packers correct mistakes and support staff chase updates. A dispatch problem creates work across the business.
The recommendation
Define a single order-release process with payment, stock and exception rules. Give picking and packing the current order, verify items before dispatch and return shipment status to the website and support team.

A practical implementation brief

  1. Map the current handovers and time a representative mix of ordinary and exception orders.
  2. Agree release rules, stock allocation and ownership of payment, address or order-change exceptions.
  3. Pilot the connected workflow with one team, including order amendments, partial orders and failed updates.
  4. Verify items before labels print, return tracking and status, and train staff before expanding the process.
Evidence, dependencies and measures

Evidence to collect: payment and order timestamps, observed handovers, re-entry time, amended orders, mis-picks and support contacts linked to delays.

Dependencies: reliable order and product data, agreed release rules, system access, integration capability and an exception process the team can operate.

Measure order-to-release time, hands-on minutes per order, dispatch performance, fulfilment errors and related support contacts.

What success would look likeLess repeated handling, clearer ownership and fewer avoidable corrections. Establish the baseline before estimating staff capacity or cash savings.

Illustrative report extract. Actual findings and recommendations depend on your business and the evidence available.

The connected business perspective

Improve the sales and the business behind them

When the website, people and systems work together, the business can sell more without letting every extra order create more manual work. I investigate both sides of that equation.

Find the sales you are missing

Review organic visibility, content, product discovery, conversion, order value and recovery. Decide which changes can turn existing demand into more worthwhile orders.

Customer experience and conversion

Remove repeated work from the operation

Follow payment, order release, picking, packing and dispatch. Connect information, define exception handling and replace tasks people repeat all day.

Orders, fulfilment and support

Challenge costs with a workable alternative

Assess hosting and relevant integration expenditure against how the service needs to operate. Build a costed path to better performance and a more efficient workflow.

Technology and operational costs

A well-designed integration or script can remove an entire manual process. The report explains where that is practical and how released time could reduce overtime, temporary labour or the need for another hire.

Choose the people who will deliver the changes

The report gives you an independent basis for action. You can use it with your own team or agency, or ask me to implement the recommendations.

Your own team

Use the findings, priorities and practical next steps to plan work internally.

Your agency or IT partner

Give an existing supplier a clear brief and measures to assess the outcome.

Implementation with me

Agree a project to put the improvements in place, including setup, testing, training and handover.

Further investigation, implementation and future progress reviews are separately scoped and paid. You are free to choose who does the work.

A clear process from discovery to a working improvement

  1. Meet and find direction

    A free 30–45 minute conversation about your operation, goals and visible opportunities.

  2. Agree the starting point

    Confirm an audit or project, its scope, fee, access and timing. Audit payment is in advance.

  3. Investigate and explain

    For the audit, I prepare online, observe the operation, analyse the findings and deliver the report and walkthrough.

  4. Implement and measure

    Use your preferred team or agree paid implementation with me. Review progress against the measures that matter.

Implementation & ongoing work

Practical delivery when you are ready to move forward

You can come straight to me with a defined brief. I deliver website and system improvements, automation, integrations, hosting changes and operational solutions. Larger programmes can be broken into agreed stages.

Consultancy & implementation

£80per hour, or an agreed project fee

Use hourly work for an evolving brief, a fixed quote when the requirements are clear, or milestones for a larger programme. We agree scope, budget and priorities before starting.

  • Agree the result, scope and budget
  • Deliver and test around daily operations
  • Train, hand over and confirm the outcome
Discuss a project

Ongoing improvement and senior advice

Keep me involved to review results, resolve new issues, plan improvements and support your team. Future progress reviews and regular consultancy time are paid work.

We agree the scope, time allocation, schedule and budget around the work your business needs.

Discuss ongoing consultancy

Additional work is agreed before it begins. Implementation hardware, hosting, licences and third-party services are identified separately in the budget.

Contracts and invoices are issued by Serallo Domains Ltd trading as BCP Web, company number 17217704. No VAT is added to the advertised fees.

Availability and urgent assistance

Standard availability is Monday–Friday, 9am–5pm, UK time. Urgent out-of-hours assistance is £150 per hour, subject to availability and confirmation. Call 07356 243199 to discuss urgent help.

Call 07356 243199

Before we begin

Which audit should I choose?

The £1,500 Ecommerce & Operations Audit is the useful starting point when sales, workflows, staff and systems need to be understood together. The £495 Website Audit is a narrower review of the online customer experience. We can decide in your free discovery meeting.

What does the £1,500 cover?

One business and one website, online preparation, an on-site review, analysis, a written improvement report and one findings walkthrough. Travel within Dorset and through to Southampton is included. The total is £1,500, with no VAT added.

How does the site visit work?

We agree the business areas and people to involve. I observe work and chat informally with owners, department leads and staff while they go about their day. The aim is to understand the operation and its handovers. Preparation, analysis and report writing take place around the visit.

Which information will help?

Analytics, sales records, general costs, order records and an understanding of staff workflows are useful. You can provide information before, during or after the visit. Missing data is identified in the report, with recommendations for the evidence needed.

What sits outside the standard audit?

Specialist security, backup and recovery, licensing and supplier-contract reviews. Additional websites, separate businesses and detailed follow-on investigations can also be scoped separately. Implementation and future progress reviews are paid work.

When will the report be ready?

Usually within a few days of the site visit. We confirm the expected delivery date before booking and arrange the included findings walkthrough.

Can our team or agency use the report?

Yes. It includes the findings, evidence, priorities, recommended approach and practical next steps. Your team or agency can use it independently, or you can agree implementation with me.

When do I pay?

The audit is paid in advance. Payment arrangements for implementation or ongoing consultancy are agreed with the scope and budget before work begins.

Can I start with implementation?

Yes. If you have a clear problem or project, contact me with the brief. The audit is particularly useful when solving it depends on understanding how several parts of the business work together.

Where do you work?

I am based in Bournemouth and visit businesses across Poole, Christchurch, wider Dorset and through to Southampton. Remote consultancy and the Website Audit are available further afield.

Talk directly with Tom Turner

Let’s work out the most useful next step.

Tell me how the business works and what you want to improve. I will respond personally to arrange a free discovery meeting and discuss a practical way forward.

Free discovery · usually 30–45 minutes · directly with Tom.

Request a free discovery meeting Or message me on WhatsApp07356 243199

Technology for good

Helping our community make more of technology.

Have a charitable technology project in mind? As a new Nominet member, Serallo must complete 12 months’ membership before we can apply through Members’ GiveHub. We’re welcoming ideas now.

Explore future community funding

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