Practical advice. Delivered improvements.
I help established WooCommerce businesses improve the customer journey and remove unnecessary work behind each order. The store, extensions, hosting and operational connections are considered together.
Perhaps mobile customers struggle with product choices, stock needs checking in another system, or staff correct orders before they can be dispatched. These symptoms can have several causes and need investigating in the actual store.
I examine how customers buy and how the business handles the resulting work. Sales records, analytics, support enquiries and staff observations help distinguish a recurring commercial problem from an isolated technical fault.
A growing store can accumulate plugins for pricing, stock, delivery, marketing and checkout. I establish which functions the business needs, how the components interact and where duplication or incompatibility creates effort.
The solution may use existing configuration, focused custom development or a business-system integration. We assess maintenance and operating costs as well as the immediate feature requirement.
An order transfer needs clear rules for payment status, stock and exceptions. I map how information moves between the store, accounting, courier tools and other systems, then define what happens when messages are delayed or repeated.
Implementation can reduce manual exports, duplicated entry and the need for staff to keep checking that everything arrived. I test the revised flow with the team and explain how they can recognise and handle exceptions.
A store that has become difficult to operate needs an assessment of the constraints and possible improvements. That can include performance work, simplifying components or changing an integration.
If a platform move is being considered, we compare the full implications: catalogue and customer data, operational processes, search visibility, training and continuing costs. The recommendation needs a clear commercial reason.
The £1,500 Ecommerce & Operations Audit covers one website and one business, investigating the connected operation and delivering recommendations within an audit report. Implementation is separately paid; you can use me, your own team or another agency.
A defined WooCommerce problem or project can also be commissioned directly. I can scope the work, deliver agreed changes, test important scenarios and hand over the result, working with an existing developer where useful.
I am based in Bournemouth, with on-site visits across Dorset and through to Southampton, and remote delivery further afield. Free discovery normally takes 30–45 minutes, preferably at your premises. Consultancy is £80 per hour, with fixed project quotes and ongoing work agreed individually.
Yes. I assess the current setup, customer experience and operational requirements, then prioritise useful changes.
That depends on the requirement. I assess existing configuration, extensions, custom development and integrations against compatibility and ongoing cost.
Yes. I can define the business requirement, deliver a focused part of the project or support testing and handover alongside your developer.
Talk directly with Tom Turner
Tell me where sales or order handling become difficult. We’ll discuss useful initial directions and how the work could be delivered.
Free discovery · usually 30–45 minutes · directly with Tom.
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